01. Booking Confirmation
All bookings are confirmed only after receiving a signed quotation/agreement and the required deposit.
02. Deposit & Payment Terms
A non-refundable deposit of 50% is required to secure the event date upon booking.
Full payment must be completed 72 Hours before the event day.
03. Pricing & Quotation Validity
All quotations are valid for 14 days unless otherwise stated.
Prices may vary based on ingredient availability and market fluctuation.
04. Minimum Order Requirement
A minimum order value of AED 500 applies to all catering services.
05. Final Guest Count
Final number of guests must be confirmed at least 72 hours before the event and cannot be reduced afterward.
06. Menu Changes
Menu changes or requests must be submitted at least 72 hours before the event.
Last-minute changes are subject to availability and extra charges.
07. Cancellation Policy
Cancellations made less than 72 hours before the event are non-refundable.
Deposits are always non-refundable.
08. Refunds
Refunds are issued only if Lazaza Catering cancels the booking due to unforeseen circumstances.
09. Food Allergies & Dietary Requirements
Clients must inform Lazaza in writing of any allergies or special dietary requirements.
Lazaza is not liable for adverse reactions if not disclosed.
10. Halal Policy
All food provided is strictly halal.
No pork or alcohol is used in the preparation of food.
11. Delivery & Setup Timing
Delivery and setup times will be agreed upon in advance.
Delays caused by restricted access or client-side issues are not Lazaza’s responsibility.
12. Equipment & Rentals
Any rented equipment (chafing dishes, heaters, platters, tables, etc.) must be returned in original condition.
Damaged or missing items will be charged to the client.
13. Service Staff
If service staff are requested, additional charges apply.
Overtime is billed per hour.
14. Leftover Food Policy
For food safety reasons, Lazaza cannot guarantee the safety of leftovers taken by clients after the event.
15. Venue Requirements
Clients must ensure the venue is ready with the necessary access, power outlets, and facilities.
Any delays due to venue restrictions are not Lazaza’s responsibility.
16. Decoration & Setup
Lazaza is not responsible for any damages caused by decorations or third-party items arranged by the client.
17. Photos & Marketing
Lazaza may use event photos (excluding identifiable guests unless permitted) for marketing unless the client requests otherwise in writing.
18. Liability
Lazaza is not liable for accidents, injuries, or damages occurring at the event venue.
19. Force Majeure
Lazaza is not responsible for cancellation or delays caused by events beyond our control (weather, government restrictions, emergencies, etc.).
20. Acceptance of Terms
By confirming the quotation, the client agrees to all terms and conditions listed.
